Omega’s outstanding Support team
Contact Omega today.
Get expert support at every stage of your security and compliance journey.
When you work with Omega, the service doesn’t end with the deployment of your solution. From your Self Assessment Questionnaire (SAQ) to PCI compliance and outstanding support, to continuous day-to-day data security, your Omega Security Strategist can answer questions, offer advice, and troubleshoot problems as they arise.
Omega provides help desk support for our OmegaSecure customers as well as consulting and professional services, depending on the service required. With Omega, expert help is just a call or an email away.
With more than 25 years’ experience implementing over 200 solutions, there are few security problems we haven’t encountered and solved. In most cases, customer problems are resolved in just one call. Our standard services include:
- Remote Helpdesk and PCI compliance management—Support is provided remotely from 8:30 a.m. to 5:30 p.m. Central Standard Time, Monday through Friday, excluding public holidays. Network monitoring services are provided 24/7/365.
- Support and Escalation—Trouble Tickets may be opened by emailing our Help Desk or by calling if email is not available. Trouble Tickets must be submitted by your designated IT Contact Person. For tracking purposes, each Ticket will be assigned a number. We will make our best efforts to respond promptly to Trouble Tickets submitted after hours or on holidays.
- Emergency Services—Omega ATC’s regular support hours are Monday through Friday, 8:30 a.m. to 5:30 p.m CST. Emergency support services requested outside of those times will be subject to established rates.
Contact Omega for all your data Security and PCI Compliance needs.
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